Refund policy

At KORAVÉ, each piece of jewelry is thoughtfully handcrafted using natural materials inspired by the spirit of the Meili Snow Mountains.

Because each piece is individually handcrafted and natural materials have their own unique variations, we carefully review every return and refund request to ensure a fair experience for both our customers and our artisans.

Please read this policy carefully before placing your order.

1. Return Eligibility

We accept return requests within 30 days after the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must include all original packaging, tags, and accessories.
The return request must be submitted within 30 days of receiving your order.
The item must not show any signs of wear, damage, alteration, or improper handling.

Due to hygiene and personal use considerations, worn jewelry cannot be accepted for return.

Items returned without prior authorization from KORAVÉ will not be accepted.

2. Natural Material Variation

KORAVÉ jewelry is handcrafted using natural materials and traditional-inspired craftsmanship.

Please note that natural materials such as obsidian, agate, jasper, amber, turquoise, and other materials may naturally vary in:

Color tone
Pattern
Texture
Shape
Size
Natural markings or characteristics

These variations are not considered defects. They are part of what makes each piece unique and authentic.

By purchasing from KORAVÉ, you acknowledge and appreciate the natural character of handmade jewelry.

3. Non-Returnable Items

The following items cannot be returned:

Items that have been worn, used, or damaged after delivery.
Items without original packaging.
Items that have been altered, resized, or customized according to customer requests.
Gift cards.
Clearance or final sale items.

4. Return Process

To request a return, please contact our customer support team:

Email: support@koravemeri.com

Please include:

Order number
Customer name
Reason for return
Supporting photos of the item

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return authorization from KORAVÉ.

5. Return Shipping

Unless the item is confirmed to have an issue covered by this policy, customers are responsible for return shipping costs.

For returns due to personal reasons, such as a change of mind, preference, or incorrect size selection, customers are responsible for the return shipping expenses.

Original shipping costs are generally non-refundable.

We recommend using a trackable shipping service when returning items.

KORAVÉ is not responsible for items lost or damaged during return shipping.

6. Damaged or Incorrect Items

We carefully inspect every order before shipment.

If you receive an item that arrives damaged or if there is an issue with your order, please contact us within 7 days after delivery.

Please provide:

Order number
Clear photos or videos showing the issue
Description of the problem

After reviewing the information, we will provide an appropriate solution.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Refunds will be issued for the eligible item amount only after the returned item has been received and inspected.
Customers are responsible for return shipping costs unless otherwise stated in this policy.

Processing times may vary depending on your payment provider or financial institution.

Please allow additional time for your bank or payment provider to complete the refund process.

8. Order Cancellation

Orders may be cancelled within 24 hours after purchase if the order has not entered the preparation or shipping process.

After this period, cancellations may not be possible because many KORAVÉ pieces are prepared and processed individually.

If your order has already been shipped, please follow our return process after delivery.

9. Lost or Delayed Packages

KORAVÉ works with international shipping partners to deliver orders worldwide.

Once an order has been shipped and tracking information has been provided, customers are responsible for monitoring delivery updates.

If your package is delayed, please contact us and we will assist in communicating with the shipping carrier.

For packages confirmed as lost by the shipping carrier, KORAVÉ will review each case individually and provide appropriate assistance.

10. Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return your original order according to this policy and place a new order separately.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us: